Terms & Conditions

1. Accurate Information

You must enter the correct Player ID, UID, server, account link, and any other required information. The store is not responsible for errors caused by incorrect customer-entered information.

2. Fulfilment & Payment Proof

Fulfilment starts after payment and required order details are verified. Uploading payment proof to the website is optional; you can create the order without it and send proof later on WhatsApp if support needs to review it. Uploading or sending a receipt does not automatically confirm payment. A proof file uploaded to the website is processed under the Privacy Policy and deleted from the website upload system after 30 days.

3. Digital Products & Services

Because digital benefits cannot normally be reversed, a service becomes non-refundable after the customer has fully received it, including a successful top-up, activation, or delivery/reveal of a digital code, to the extent permitted by law and subject to the rights and cases described in the Cancellation & Refund Policy.

4. PUBG QR Bonus Offers

Each QR offer shows the base UC amount that counts toward the in-game Purchase Gift event. Extra UC in the displayed total is separate from Purchase Gift rewards the customer may collect inside the game.

5. Prices & Currencies

EGP is the base currency. Prices in other currencies are estimates. The binding amount is the price shown when an order is created or confirmed by support for variable-price services.

6. KAFAN PAY & Payment Methods

KAFAN PAY is the checkout/payment flow used only for KAFAN STORE products and services. It is not an electronic wallet or independent money-transfer service, does not hold customer balances, and does not transfer funds between customers or for third parties. For InstaPay, wallets, or bank transfers, the customer performs the transfer to the confirmed receiving details. Where Visa or Mastercard is available, the card transaction is handled through an external payment method after the method and final amount are confirmed; KAFAN STORE does not request or store card numbers, CVV codes, or OTPs.

7. Customer Responsibilities

• Choose the correct product.
• Provide accurate details.
• Transfer only to payment details shown or confirmed for the order.
• Keep payment proof until the order is complete.
• Never share a password, card number, CVV code, or OTP with the store or anyone else.

8. Availability & Changes

Prices, packages, and availability may change without prior notice. If an order cannot be fulfilled, the customer is contacted with an alternative or a refund under the Refund Policy.

9. Intellectual Property & Brand Independence

KAFAN STORE branding, original designs, and content belong to the store. Game, app, and service names/logos belong to their owners and are used only to identify services. KAFAN STORE is an independent digital store and is not an official affiliate, representative, or partner of a displayed brand unless an expressly documented authorisation or partnership is stated.

10. Privacy

Data required for orders is processed under the Privacy Policy. We do not sell customer personal data, and website payment-proof upload is optional.

11. Acceptance Before Order Creation

Before an order can be created, the customer must tick the checkout box confirming that they have read and accepted these Terms and reviewed the Privacy Policy. The order cannot be created without this acceptance. The order record may store the acceptance time and the Terms/Privacy version in force at that time for order evidence and dispute handling. This checkbox is not separate consent for direct marketing.

12. WhatsApp Order Updates

When you choose to continue an order on WhatsApp, you agree to receive transactional messages needed for that order, such as fulfilment confirmation and the tracking or review link. This does not constitute consent to separate marketing messages.

13. Contact

For support and enquiries, contact the official WhatsApp number: 01090709739 or the official support email: support@kafaan.store.