Cancellation & Refund Policy
Last updated: 27 August 2026
This policy applies without limiting mandatory consumer rights under applicable Egyptian law. Most KAFAN STORE products and services are digital and are fulfilled, activated, or delivered electronically.
1. Before fulfilment starts
If fulfilment has not started and no top-up, subscription activation, code preparation/reveal, or custom-service work has begun, the customer may contact support to request cancellation or withdrawal. The request is reviewed according to the order status and applicable legal rights.
2. After full digital fulfilment
Once the customer has fully received the digital benefit — for example, the top-up has reached the account, the subscription has been activated, or a digital code has been delivered/revealed — the transaction becomes non-refundable because the digital benefit cannot normally be returned to its prior state, to the extent permitted by law. This includes cases where the statutory withdrawal right ends after the service has been fully enjoyed before the withdrawal period expires.
3. Refund or correction cases
- KAFAN STORE cannot fulfil the order.
- A verified overpayment or duplicate payment was made for the same order.
- The store supplied a different product/value by mistake and the error cannot be corrected.
- The order is cancelled before fulfilment starts where cancellation remains available under the order status and law.
- Any other case where applicable law requires a refund or remedy.
4. Non-refundable after fulfilment
- A top-up, subscription activation, or digital service has been successfully completed.
- A digital code has been revealed, used, or redeemed.
- The order was irreversibly fulfilled to an incorrect Player ID, UID, server, or account supplied by the customer.
- The customer changes their mind after fully receiving the digital service.
- Custom services or designs have been completed according to the customer-provided requirements, to the extent permitted by law.
5. Incomplete or defective fulfilment
The non-refundable nature of a completed digital service does not remove the customer's right to seek a remedy where the service was not supplied as agreed or could not be fulfilled. Where possible, we first correct the fulfilment; a refund is provided where it is legally or contractually due.
6. How to request a refund
Send the order number, a description of the issue, and payment proof if available to WhatsApp support or the official support email support@kafaan.store. We review the order record, fulfilment status, and received payment. Approved refunds are returned through a method suitable for the original payment method or another agreed method where appropriate.
7. Consumer rights
This policy does not exclude any consumer right that cannot lawfully be waived. Where a dispute arises over refund entitlement or consumer rights, the rights and competent authorities available under Egyptian law remain unaffected.