Privacy Policy

Who controls your data?

KAFAN STORE determines the purposes and means of processing data associated with orders and services on the website. Privacy/data-protection contact: official KAFAN STORE WhatsApp support at 01090709739 or email support@kafaan.store.

Information We May Collect

Depending on the service: Player ID, UID/server, username, account link, or email required to fulfil a specific service; selected products; payment method; transaction reference if entered; and payment proof if you choose to upload it. Limited technical data such as IP address, browser type, and session/security data may be processed to protect the store and prevent abuse. We do not ask you to disclose your password, card number, CVV, or an OTP issued by another service. KAFAN STORE may generate its own short-lived verification code when you choose email verification for account creation or recovery.

Purposes and Lawful Bases

We process data to create and fulfil orders, verify payments, provide support, resolve disputes/refunds, prevent fraud and abuse, secure the website, and improve checkout. Depending on the activity, processing may rely on contractual necessity, legal obligations, exercise/defence of legal rights, legitimate interests that do not override your rights, or consent where consent is required for an optional activity.

Data Sources

Most data is provided directly by you. In limited cases we may receive operational confirmation from a service provider, platform, or payment service to verify fulfilment or payment. We do not purchase customer databases and we do not sell your personal data.

Recipients

We may share only the minimum necessary data with a service provider or game platform to fulfil an order, hosting/security infrastructure providers where needed to operate the website, an independent communication/payment service you choose to use such as WhatsApp or InstaPay, or authorities where legally required.

Payment Proof — Optional

Uploading payment proof to the website is optional. You can create an order without uploading it and send proof later on WhatsApp if support needs it. A proof file uploaded to the website is used only to verify and match the payment to the order and is deleted from the website upload system after 30 days. Hide balances and unrelated transactions before uploading or sending proof.

KAFAN PAY and Card Payments

KAFAN PAY is only the checkout/payment flow for KAFAN STORE products and services. It is not an electronic wallet or independent money-transfer service, does not hold customer balances, and does not transfer funds between customers or for third parties. When Visa or Mastercard is available, the card transaction is handled through an external payment method after confirmation; KAFAN STORE does not collect or store card numbers, CVV codes, or OTPs.

Brand Independence & External Services

KAFAN STORE is an independent digital store and is not an official affiliate, representative, or partner of displayed brands, games, or apps unless a documented authorisation or partnership is expressly stated and announced. Third-party names and logos belong to their respective owners. When you move to an external service such as WhatsApp, InstaPay, another payment provider, or another platform, data you provide directly to that service is also subject to its own independent terms and privacy practices.

Retention

Order data is retained only as long as needed for fulfilment, customer support, dispute handling, accounting, security, and applicable legal requirements, then deleted or de-identified when no longer needed. Website-uploaded payment proof is retained for 30 days. Data held by independent services such as WhatsApp may be subject to their own settings and retention policies.

International Processing / Transfers

Some website infrastructure, communication services, or digital platforms may operate internationally, so limited technical data or the minimum data needed for fulfilment may be processed outside Egypt depending on the chosen provider. Where a cross-border transfer applies, it is handled subject to the legal requirements, safeguards, and permits applicable under Egyptian data-protection law and its Executive Regulations. Processing location may vary by provider rather than having one fixed destination for all orders.

Security, Local Storage & Third Parties

We use reasonable technical and organisational safeguards and request only data needed for the selected service. The website may use secure sessions and local browser storage for cart, currency, preferences, login, and core functionality. Independent services opened from the website operate under their own policies.

Checkout Acknowledgement

Before an order is created, checkout requires a tick confirming that you have read the Terms & Conditions and reviewed this Privacy Policy. The order record may store the acknowledgement time and the legal-page versions in force at that time. This does not mean that every processing activity relies on consent; the lawful bases are described above, and the checkbox is not separate consent for direct marketing.

WhatsApp Order Updates

If you continue an order on WhatsApp, we may associate the WhatsApp account identifier you contact us from with the order after verifying its private tracking link. This is used only for transactional order updates such as fulfilment confirmation and the tracking/review link. It does not automatically subscribe you to marketing, and you may ask us to stop non-essential WhatsApp updates at any time.

Direct Marketing

Order data is not required to be used for direct marketing. If personal data is used for a separate direct-marketing activity, the appropriate lawful basis and separate consent are obtained where required, with a clear and free opt-out mechanism.

Your Rights

Where applicable, you may request access to or information about your data, correction of inaccurate data, deletion where no legal basis requires retention, and objection or withdrawal of consent where processing is based on consent. We may request an order number or limited verification information to protect customer data.

Complaints to the PDPC

You may contact us first about a privacy concern. You also have the right to lodge a complaint with Egypt's Personal Data Protection Center (PDPC) under its available procedures.

Personal Data Protection Center

Minors & Policy Updates

Customers below the legal age should obtain parental/guardian permission where required. We may update this policy when services, processing, or legal requirements change. If a change requires fresh consent, continued use alone will not replace that required consent.

Account Identity and WhatsApp Verification

You may use an email address, phone number, or custom username as a sign-in identifier. Your name and custom username are optional; each account still has a stable internal KAFAN identifier. If you start WhatsApp verification, the site creates a short-lived verification request and opens a pre-filled message to the official KAFAN STORE WhatsApp number. After you send that message yourself, we may process and retain the WhatsApp number in international format, phone-country information, and available WhatsApp technical identifiers such as WA ID, BSUID, and a WhatsApp username when available, and link them to your account for security, sign-in, recovery, order linking, and support. If the store number uses WhatsApp Business App with Cloud API and Meta’s official contact sync is available, the admin dashboard may also retain the name KAFAN STORE itself saved for that contact in WhatsApp Business, solely for customer recognition and support. This business-saved contact name is kept separate from the customer’s own WhatsApp profile name, is not displayed publicly, and does not automatically opt the customer into marketing messages.

Privacy Contact

For privacy requests, contact official WhatsApp support at 01090709739 or email support@kafaan.store, and include your order number if available. Never send a password or OTP.